Responsible Gaming

Tbaaji Responsible Gaming — Have fun, stay safe

Tbaaji believes gaming should be an enjoyable form of entertainment — not a source of stress or anxiety. We provide multiple tools and support options to help you stay in control at all times.

18+ verified Limit setting available 24/7 support

In Responsible Gaming tbaaji's Commitment

Responsible gaming at tbaaji is more than a rule — it's part of our culture. To maintain the trust of millions of players in Bangladesh, we are committed to ensuring every member can enjoy gaming in a safe environment.

Gaming should be a source of fun and relaxation — not financial stress or mental strain. That's why tbaaji offers deposit limits, self-exclusion, cooling-off periods, and more protective tools, all free of charge.

If you ever feel that gaming is having a negative impact on your life, contact tbaaji's responsible gaming team right away. We're here to help — no judgment.

Keep in mind: Your mental health and family always come first — above any game on tbaaji.

18+
For adults only
24/7
Support available around the clock
6+
Protective tools available
3m
Setting limits takes time

Warning: Gaming is entertainment — not a source of income. Always set a budget before you play, and never chase losses by placing bigger bets.


Tbaaji's Responsible Gaming Tools

These tools help keep your gaming experience fun and in control at all times

Deposit Limits

Set a daily, weekly, or monthly deposit limit. Once set, it takes effect immediately. Lowering a limit is instant; increasing one requires a 24-hour waiting period.

Session time limit

Decide how long you'll play before you start. After your set time, tbaaji will automatically remind you to take a break — the best way to avoid losing track of time.

Loss limit

Set a limit on how much you can lose before play stops automatically. This tool ensures you never exceed your budget on any given day.

Cooling-Off Period

Take a self-imposed break of 1 day to 6 weeks. You won't be able to log in during the cooling-off period. It's a great way to clear your head before getting back to it.

Self-exclusion

Choose self-exclusion for long-term protection. You can close your account for anywhere from 6 months to permanently. During self-exclusion, tbaaji will stop all marketing communications to you.

Reality check

At set intervals, tbaaji will show you a popup with how long you've been playing and your total wins and losses. This helps you make informed decisions.


Why Responsible Gaming Why does it matter?

Protecting Your Financial Health

Gaming is fun, but losing control can lead to real financial harm. Setting limits means keeping your budget safe. tbaaji wants you to stay financially protected at all times.

Mental health protection

Gaming addiction can lead to stress, anxiety, and depression. Practicing responsible gaming keeps it enjoyable and prevents any negative impact on your mental health.

Protecting family & relationships

Excessive gaming can strain family relationships. Knowing your limits means making time for the people who matter. tbaaji wants gaming to remain a positive part of your life.


Gaming problems Spot the signs

If you or someone you know shows any of the signs below, seek help right away. Acknowledging it is the bravest first step you can take.

  • Spending more than your budget and regretting it afterward.
  • Chasing losses by placing bigger bets to win back what you've lost.
  • Unable to stop gaming, or feeling restless when you try.
  • Hiding your gaming from family or friends.
  • Neglecting work, studies, or daily responsibilities.
  • Borrowing money to fund your gaming.
  • Feeling irritable or on edge when you're not playing.
  • Using gaming as an escape from problems.

If things go wrong What to do

Step 1
Acknowledge it
Admitting you have a problem is the hardest step — but also the most important one. Instead of blaming yourself, shift your focus toward finding a solution.
Step 2
Use tbaaji's Tools
Activate self-exclusion or a cooling-off period right away. You can do it in just a few minutes from your account settings.
Step 3
Let someone close know
Let a family member or trusted friend know what's going on. Facing it with support is much easier than going it alone.
Step 4
Contact tbaaji Support
tbaaji's Responsible Gaming team is available 24/7 to assist you. Reach us via Live Chat.
Step 5
Seek professional help
If you need it, speak to a mental health professional. That's not a sign of weakness — it takes real courage.

Ask yourself — Answer honestly

These questions will help you assess your gaming habits. If you answer "yes" to most of them, consider reaching out for support.

1. Did you spend more than your budget on gaming last month?

Yes, I often go over budget
Sometimes it goes a bit too far
No, I always stay within my budget

2. After a loss, do you place larger bets to try to win your money back?

Yes, I do this often
Happens sometimes
No, I accept the loss

3. Is gaming causing problems with your family or work?

Yes, it's causing problems
Feeling some tension
No, everything is fine

4. Do you feel restless or irritable when you're not gaming?

Yes, I feel quite restless
Missing it a little
No, it's not a problem

If you checked more boxes in the first two options, please talk to our responsible gaming team. Your identity will be kept completely confidential.


Children Stay safe

Tbaaji strictly prohibits access for anyone under 18. Age is verified at registration, and identity is confirmed through the KYC process.

A note for parents — always log out of tbaaji on shared devices and keep your password away from children. Consider using parental control software at home.

If you suspect a minor is using tbaaji — Contact the support team immediately. We will take action right away.

Daily Build healthy habits

Set a budget in advance
Before you start, decide the maximum you're willing to spend today — and stick to it.
Set a time limit
Decide in advance how much time you'll spend gaming each day. Make sure your family and work still get the attention they deserve.
Accept that losses are part of the game
Wins and losses are both part of gaming. Avoid placing more bets right after a loss.
Play with a clear head
Avoid gaming when you're feeling angry, frustrated, or stressed. Play only when you're in a calm, clear headspace.
Take regular breaks
Take at least 15 minutes off every hour. Get up, stretch, walk around, and drink some water.

About Responsible Gaming Questionnaire

Log in to your tbaaji account → Account Settings → Responsible Gaming → Deposit Limits. Set your daily, weekly, or monthly limit from there. Reducing a limit takes effect immediately, but increasing one requires a 24-hour cooling period.

Yes — once the period ends, you can request to reactivate your account. However, permanent self-exclusion cannot be reversed. Think it through carefully before you decide.

Logging in and playing are disabled during a cooling-off period. However, you can contact our support team to withdraw any remaining balance — we're here to help.

Yes. Beyond tbaaji's responsible gaming support team, you can also consult mental health professionals. Gaming addiction is a recognized condition and there are effective treatments available.

Absolutely. Once you activate self-exclusion or notify our support team, tbaaji will stop all marketing and promotional communications. Your preferences matter to us.

Start by having a calm, empathetic conversation — no anger, no blame. Reach out to the tbaaji support team and let them know. If needed, consult a professional counselor. Remember, with the right help, recovery is possible.
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Play safe — tbaaji is here for you

Enjoy everything tbaaji has to offer while gaming responsibly. Whatever you need, we're always here.

* For members 18+ only. Please play responsibly.

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