Tbaaji FAQ — Answers to all your questions, right here

Each person may only open one tbaaji account. Attempting to create multiple accounts using the same name, email, mobile number, or device may result in all accounts being closed and any balance held being forfeited.

KYC (Know Your Customer) is a mandatory security process. Before your first withdrawal, you must submit a copy of your National ID (NID) or passport. This keeps your account secure and ensures the safety of your funds. Completing KYC also speeds up future withdrawals.

You can update your email address, phone number, and password from Account Settings. To change your name or date of birth, contact the support team and complete identity verification.

To close your account, contact the support team directly. Make sure to withdraw your balance before closing. You can also opt for self-exclusion as part of responsible gaming — for more details, Responsible Gaming View page.

tbaaji withdrawals are typically processed within 24 hours. Completing KYC verification speeds up the process further. Withdrawals made on weekends or bank holidays may take a little longer.

tbaaji generally does not charge any fees on deposits. However, your payment provider may apply their own fees. Withdrawals are also typically free of tbaaji charges, though a small processing fee may apply for amounts below a certain threshold.

For mobile banking transactions, please allow 3–5 minutes for processing. If it takes longer than 15 minutes, collect your transaction reference number and contact the tbaaji support team via Live Chat. We'll get it sorted quickly.

Withdrawal limits on tbaaji vary by VIP tier. Standard members have a set daily limit, while VIP members can withdraw higher amounts. For more details, VIP Page View.

A Wagering Requirement means you must place a certain amount in bets before you can withdraw bonus funds. For example, a 30x requirement on a BDT 1,000 bonus means you need to wager BDT 30,000 before withdrawing. Terms vary by bonus — On the Promotions Page View Details.

Yes, most tbaaji bonuses come with an expiry period. If wagering requirements are not completed within 7 to 30 days, the bonus will expire. Make sure to read the terms carefully after claiming any bonus.

Cashback means you get back a portion of your net losses over a set period (weekly or monthly). For example, 10% cashback on BDT 5,000 in losses returns BDT 500 to you. Cashback can generally be withdrawn directly.

Yes, tbaaji has a referral program. Refer a friend or acquaintance to tbaaji and once they register and make a deposit, you'll earn a bonus. For the current terms and amount of the referral bonus, On the Promotions Page View.

Yes, all tbaaji Live Casino games run perfectly on mobile. You can play on both Android and iOS through the tbaaji app or directly in your mobile browser for the best experience. App Download here proceed.

The RTP on tbaaji slots games generally ranges from 94% to 98%. RTP refers to the percentage of total bets returned to players as winnings over the long term. You can find the RTP for each game in its game info section.

tbaaji's Sports Betting section covers cricket, football, tennis, badminton, kabaddi, and more — over 30 sports in total. Both live betting and pre-match betting are available. For more details, On the Betting Page View.

Yes, most slots and table games on tbaaji can be played for free in demo mode. This lets you get familiar with a game without spending real money. Please note that winnings in demo mode cannot be withdrawn.

Change your password immediately and notify the tbaaji support team. We'll temporarily lock your account and launch an investigation. Never share your password or OTP with anyone.

You can reach the tbaaji support team via live chat on the website or app, 24/7. Email support is also available. Our Bengali-speaking agents are always on hand to help.

No, tbaaji never sells or shares your personal information with third parties. Data may only be disclosed to regulatory authorities where legally required. Our Privacy Policy Read More.

Absolutely. tbaaji takes problem gambling seriously. Multiple tools are available at no cost, including deposit limits, self-exclusion, and cooling-off periods. For more details, Responsible Gaming View page.